gi777's Privacy Policy

1 Introduction and Applicability

gi777 ("we", "our", "platform") places the highest importance on the privacy of players in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect personal information through our website gi777.lat.

This policy applies to all services, products, and use of gi777's website. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

Our Terms and Conditions and Responsible Gaming policy are also considered supplementary to this privacy policy.

2 What Information We Collect

gi777 collects different types of information for various purposes. The detailed categories are listed below:

2.1 Registration and Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number (the number used for bKash, Nagad, Rocket, or Upay)
• Password (stored in encrypted form — no staff member can view it)

2.2 Financial Transaction Information

• Deposit and withdrawal history
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction date, time, and amount
• Bonus and promotion usage records

2.3 Gaming Activity Information

• Gaming history, bet amounts, and win/loss records
• Preferred games and game categories
• Session duration and usage patterns
• Responsible gaming limits (if set)

2.4 Technical and Device Information

• IP address and approximate location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookie and session data
• Referral source (where you came from before visiting our site)

2.5 Identity Verification Information (KYC)

In certain cases we may request additional information for identity verification (Know Your Customer / KYC):

• National ID (NID) or passport copy
• Proof of address (electricity bill, bank statement, etc.)
• Proof of payment method ownership

3 Purpose of Information Collection

gi777 collects and uses your information only for legitimate and necessary purposes. The main reasons we use your information are:

3.1 Account Management

Your information is used for account registration, verification, and secure login. It is also needed for password resets and two-factor authentication.

3.2 Financial Transaction Processing

Financial information is used to successfully process your deposit and withdrawal requests, maintain transaction records, and prevent fraudulent activity.

3.3 Service Quality Improvement

To make your gaming experience more enjoyable, we analyse your activity data to provide personalised recommendations, relevant promotions, and tailored services.

3.4 Security and Fraud Prevention

Information is used to ensure the security of your account, prevent unauthorised access, and comply with anti-money laundering (AML) regulations.

3.5 Customer Support

Our 24/7 live chat support team can view necessary account-related information to resolve your issues. However, they can never view your password.

3.6 Fulfilling Legal Obligations

Your information may be used to comply with applicable laws and regulations and to meet legal obligations to provide information at the request of regulatory authorities.

4 Information Sharing and Third Parties

gi777 never sells your personal information or discloses it to third parties without authorisation. However, information may be shared in a limited way in the following cases:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared.
• Game Software Providers: Providers such as Pragmatic Play, JILI, PG Soft, and Spribe may receive limited technical information for game operation.
• Identity Verification Services: Trusted verification partners for the KYC process.
• Legal Authorities: To fulfil legal obligations in accordance with court orders or government directives.
• Fraud Prevention Services: Providers of cybersecurity and fraud detection services.

All of the above third parties are contractually obligated to protect the confidentiality of your information and may use it only for specified purposes.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: These are essential to maintain login sessions, ensure security, and keep the site functioning properly.
• Functional Cookies: These help remember your preferences (language, layout).
• Analytics Cookies: These help us monitor site usage and improve our services.
• Marketing Cookies: These help show you relevant advertisements based on your interests.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

6 Data Security Measures

gi777 adopts industry-standard security measures to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All data transmission between the website and your device is encrypted.
• Encrypted Database: Stored information is protected by industry-standard encryption algorithms.
• Access Controls: Only authorised staff can access necessary information.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Suspicious Activity Monitoring: Automated systems detect unusual transactions.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security on the internet. We therefore ask you to use a strong password and keep your login details confidential.

7 Data Retention Period

gi777 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Information: Retained for a specified period after account closure to meet legal and regulatory requirements.
• Financial Transaction Records: Retained for an extended period in accordance with financial regulations.
• Cookie and Session Data: Most cookies are deleted after the session ends; persistent cookies have a maximum validity of 12 months.

8 Your Rights and Choices

You have certain important rights over your personal information. gi777 respects these rights:

8.1 Right to Access

You may request to view what information we hold about you.

8.2 Right to Correction

Contact us to correct any incorrect or incomplete information about you.

8.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Data Portability

In some cases you may request your information in a structured, machine-readable format.

8.5 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted.

8.6 Right to Object

You may object to marketing communications at any time. We will action your request as quickly as possible.

To exercise any of the above rights, contact us at [email protected] or let us know via 24/7 live chat.

9 Protection of Minors' Information

gi777 strictly prohibits anyone under 21 years of age from opening an account. We do not knowingly collect information from any minor. If we become aware that a minor is using our platform, their account will be closed immediately and any collected information will be deleted.

If parents suspect their child is using our platform, please contact us. Our Responsible Gaming policy provides further details on this.

10 Policy Changes and Updates

gi777 may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the website.

Continued use of our services after a policy change will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

11 Links to Other Websites

Although our site contains information about game providers and payment partners, we do not provide any external links. However, if you visit any third-party site, that site's own privacy policy will apply — gi777 is not responsible for the information collection or use practices of those sites.